APPLICATION SUPPORT
SNILA has built brilliant offshore services across the boundaries to provide low-cost software solutions using a robust enterprise-wide solution. Our software development professionals are equipped to deliver services based on the engagement objectives. Our structured hiring, induction, and re-tooling practices coupled with requisite trainings equip our software development professionals to gel with diverse industry culture and work environment. We carefully collate the learning from different assignments into our valuable knowledgebase. Our vast range of service offerings includes:
Application Maintenance Services
Monitoring Services
We take great pride that our customers know there is value using SNILA. We provide sound, cost effective IT solutionS that will keep your all applications & systems up and running, and leave you with a smile. With SNILA, you get full-time service at a part-time price. Through the use of Virtual Consulting and Remote Technical Support, SNILA can quickly diagnose and rectify your existing IT issues. All our support process are adherence with ITIL / ITSM Quality Standards.
Application Maintenance Services:
SNILA follows a structured application maintenance process which allows effective capture, reporting resolution of maintenance requests. Our Application Maintenance Services go beyond merely managing and optimizing overgrown applications. Our portfolio-based, consultative approach takes a holistic view of technology, information architecture, people, and services. We understand your business domain, technology roadmap, processes, and applications, then optimize and align team structures to deliver improved application support. With minimum downtime and volatility, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Questioning redundancies and high-cost low business-criticality applications, SNILA also ensures easier application maintainability. Our Application Maintenance Services include:
Our Support expertise includes PHP / My SQL, .NET, JAVA / J2EE, SAP, ORACLE, SIEBEL CRM, Web services and much more.
Monitoring Services:
In today’s highly competitive business world, many a time global organizations require high caliber remote technical support on an array of software and critical applications to help them stay ahead in the race. Not many companies can afford to have the luxury of dedicated professionals for constant remote support monitoring and it is in this context that the significance of outsourcing takes centre stage. We have the professional competence and infrastructure to provide remote support monitoring 24 hours a day, 365 days a year. Our vast scope of our remote support service encompasses expert assistance with right solutions, support, trouble shooting, detailed performance and uptime reports. We have successfully emerged as the ideal partner to many organizations world wide by providing an array of remote support services that includes:
Systems monitoring
Server monitoring
Web site monitoring
Application monitoring
Database Monitoring.